Shipping policy

We want your order with you quickly and in good condition. Here's how it works.

Where we ship
We currently ship within Malaysia only. 

When your order leaves us
Orders are packed and dispatched within 1–2 business days. Orders placed after 3pm, at weekends or on public holidays are processed the next business day.

Delivery times
Within Malaysia: 3–8 business days after dispatch. West Malaysia is usually at the faster end, East Malaysia the slower.

These are estimates from our courier, not guarantees. Festive periods and weather can add a few days.

Shipping cost
Calculated at checkout based on your address and order weight. Free shipping on orders over RM 200.

Tracking
You'll get a tracking number by email once your order is dispatched. If it hasn't arrived within 24 hours of that email, check your spam folder before contacting us.

Getting your address right
We ship to the address you enter at checkout. If something's wrong, email us within 24 hours of ordering and we'll fix it if the parcel hasn't left. After dispatch, we can't redirect it.

If something goes wrong
Missing, delayed or damaged — email accounts@hre.care with your order number and we'll sort it out. For damaged items, a photo helps.