Privacy Policy
Hair Regrowth Expert Sdn Bhd (202401007876) collects and uses personal data in accordance with the Personal Data Protection Act 2010.
What we collect
When you order: your name, email, phone number and delivery address. Payment details go directly to our payment provider — we never see your card number.
When you browse: your IP address, device type and which pages you visit, through cookies.
When you subscribe: your email address.
What we use it for
Fulfilling your order, answering your questions, keeping the tax records we're required to keep, improving the site, and sending you emails if you've asked for them. Every marketing email has an unsubscribe link and we act on it immediately.
Who we share it with
We don't sell your personal data.
We share what's necessary with the services that run the business: Shopify, our payment provider, our courier, our email platform, and analytics and advertising tools including Meta and TikTok. Each may only use it for that purpose. We'll also disclose data where the law requires it.
Where it's stored
Shopify and some of our providers operate outside Malaysia, so your data may be stored or processed abroad. We only use providers with appropriate security standards. Placing an order means you consent to this.
Cookies
We use cookies to keep your cart working, understand how the site is used, and measure our advertising. You can block them in your browser, but checkout may stop working.
How long we keep it
Order records: seven years, for tax purposes. Marketing contacts: until you unsubscribe. Enquiries: two years.
Your rights
You can ask what we hold, have it corrected, have it deleted where we're not required to keep it, or withdraw consent to marketing.
Our products aren't intended for under-18s and we don't knowingly collect their data.
Changes
We may update this policy. The version published here is the one that applies.