HRE First Bottle Promise

We'd rather you try HRE than wonder about it.

If HRE isn't right for you, tell us within 60 days and we'll refund it. That's the whole promise — no forms to chase, no hoops.

Terms & Conditions

1. What this is A satisfaction guarantee. If you're not happy with the product, you get your money back. We make no promise about any particular outcome, and nothing in this policy should be read as one.

2. Who can claim

  • First-time HRE customers, one claim per person, household or delivery address.
  • Orders placed directly at hre.care. Orders through Shopee, TikTok Shop or any other marketplace are covered by that platform's own returns policy, not this one.

3. What you get back

  • The full amount you paid, less the standard single-unit price of any item you've opened.
  • Sealed, unopened units are refunded in full.
  • Original delivery charges are not refunded.
  • Return postage on unopened items is at your cost.

Example: you buy the 3-Month Programme at RM669, open one Tonic and one Chewable, and return the rest sealed. We refund RM669 less RM278 = RM391.

4. When to claim Within 60 days of the date your order was delivered.

5. How to claim

  1. Email hello@hre.care with your order number and which items you're returning.
  2. We'll reply within 2 working days with a return address.
  3. Post the sealed items back to us.
  4. We refund to your original payment method within 14 working days of receiving them.

You don't need to return opened items — just tell us which ones they are.

6. What isn't covered

  • Products bought from anyone other than HRE or an authorised HRE seller
  • Orders where a claim has already been made
  • Wholesale, partner or bulk orders
  • Products damaged by misuse, or stored contrary to the instructions on the label
  • Claims made after the 60-day window has closed

7. Changes We may update these terms. The version published at the time you placed your order is the version that applies to it.

8. Your legal rights This promise is offered in addition to your rights under the Consumer Protection Act 1999 and does not limit or replace them.