HRE First Bottle Promise

We'd rather you tried HRE than wondered about it. If it isn't right for you, tell us within 60 days and we'll refund it.

This is a satisfaction guarantee — it covers whether HRE is right for you, not any particular result.

Who can claim

  • First-time HRE customers. One claim per person, household or delivery address.
  • Orders placed directly at hre.care. Marketplace orders are covered by that platform's own returns policy.

What you get back

  • The full amount you paid, less the standard single-unit price of anything you've opened.
  • Sealed, unopened units refunded in full.
  • Original delivery charges aren't refunded. Return postage on sealed items is at your cost.
Example — you buy the 3-Month Programme at RM669, open one Tonic and one HRE+, and return the rest sealed.
Refund: RM669 − RM278 = RM391.

When to claim

Within 60 days of the date your order was delivered.

How to claim

    1. Email hello@hre.care with your order number and which items you're returning.
    2. We'll reply within 2 working days with a return address.
    3. Post the sealed items back to us.
    4. We refund to your original payment method within 14 working days of receiving them.

    You don't need to return opened items — just tell us which ones they are.

    What isn't covered

    • Products bought from anyone other than HRE or an authorised seller
    • Orders where a claim has already been made
    • Wholesale, partner or bulk orders
    • Products damaged by misuse, or stored contrary to the label
    • Claims made after the 60-day window closes

    Your legal rights

    This promise is offered in addition to your rights under the Consumer Protection Act 1999 and does not limit or replace them.