Terms of Service
By using hre.care or buying from us, you agree to these terms.
1. Who we are
Hair Regrowth Expert Sdn Bhd (202401007876), A-5-09 Empire Tower, Jalan SS16/1, 47500 Subang Jaya, Selangor D.E. Malaysia.
Contact: hello@hre.care.
2. Orders
Your order is an offer to buy. We accept it when we dispatch your goods, not when you pay.
We may decline or cancel an order — including after payment — if the item is out of stock, if the price or description was wrong, or if we suspect fraud. If we cancel, you get a full refund.
3. Prices and product information
Prices are in Malaysian Ringgit and may change without notice. We try to describe our products accurately, but ingredient lists and specifications can change when a formulation is updated. Always read the label on the product you receive.
If a price is listed in error, we'll contact you before dispatching and you can confirm at the corrected price or cancel for a full refund.
4. Using our products
Our products are for personal use, in the manner described on the label.
HRE Tonic is for external use only. Patch test if you have a sensitive scalp, and stop using it if irritation occurs.
HRE+ Chewable is a food supplement, not a substitute for a varied diet. It isn't suitable if you're pregnant, breastfeeding or under 18. If you take prescription medication or have a medical condition, speak to your doctor or pharmacist first.
Anything on this site is general information, not medical advice.
5. Returns and refunds
Covered by our Refund Policy and the First Bottle Promise, which form part of these terms.
6. Your account
If you create one, keep your password to yourself and tell us if you think someone else has access. Give us accurate delivery details — we can't take responsibility for parcels sent to an address you entered incorrectly.
7. Our content
The text, photography, articles and design on this site belong to us. You're welcome to read and share them. You may not copy or republish them commercially without our permission.
8. Liability
We stand behind our products and we'll put things right when we get them wrong.
Beyond that, and to the extent the law allows, our liability for any order is limited to what you paid for it. We're not liable for indirect or consequential loss.
Nothing here limits your rights under the Consumer Protection Act 1999, or any liability that can't lawfully be excluded.
9. Changes
We may update these terms. The version published here applies to orders placed after it goes up.
10. Governing law
These terms are governed by Malaysian law, and the Malaysian courts have jurisdiction over any dispute.