Money Back Guarantee Terms & Conditions
At Hair Regrowth Expert, we are committed to helping you regain your confidence with our naturally infused products. Because every individual’s hair and body may respond differently, we offer a Money Back Guarantee for first-time customers who meet the conditions below.
1. Eligibility
- The Money Back Guarantee applies only to first-time purchases of a full set (HRE Shampoo, HRE Tonic & HRE+ Chewable Tablets).
- Products must be purchased directly from Hair Regrowth Expert or an authorized distributor.
- Only one refund per customer is allowed under this program.
2. Usage Requirement
- Customers must use the products daily and consistently for a minimum of 2 consecutive months, following the recommended usage instructions.
- Proof of usage may be required in the form of before and after photos.
3. Claim Submission
- Claims must be submitted within 90 days from the date you started using the products.
- Customers are expected to receive their products within 14 days from the purchase date.
- Customers are expected to begin using the products within 7 days of receiving their order.
- To submit a claim, customers must complete the official Money Back Guarantee Claim Form:
4. Refund Process
- Refunds are processed only after verification of purchase, usage, and supporting documents.
- Refunds will be made to the original payment method or as otherwise communicated by Hair Regrowth Expert.
- Shipping, handling, and any additional fees are non-refundable.
5. Exclusions
- Claims with incomplete or inaccurate information will not be processed.
- Products purchased from unauthorized sellers are not eligible.
- Refunds are not applicable if products were not used as recommended.
6. Company Rights
Hair Regrowth Expert reserves the right to:
- Reject claims that do not meet the above conditions.
- Request further proof of usage or purchase if necessary.
- Amend or terminate this Money Back Guarantee program at any time without prior notice.